Hardware warranty
Your Embod warranty, in plain language.
A registered 12-month manufacturer warranty on every Embod-branded device, sitting alongside your Australian Consumer Law guarantees. Register within 7 days of delivery and you’re covered.
Why register within 7 days
Registration takes about 5 minutes, and it’s what activates the manufacturer warranty on your machine. Without it, you fall back on your statutory ACL rights only.
Activates your cover
12 months of manufacturer warranty on parts and labour starts running from the date of registration, not the date of shipping.
Documents condition
Photos of the sealed crate, the uncrating, the machine, and the serial plate give us a baseline so any future claim is assessed against real evidence, not memory.
Speeds up claims
Your warranty ID and registered photos mean claims open faster and assessment moves quicker. No back-and-forth chasing paperwork after the fact.
Coverage period
Cover runs from the date of warranty registration, capped at 13 months from date of shipping.
| Product | Period | Usage cap |
|---|---|---|
| Body roll machine | 12 months from registration | 50,000 machine-minutes, whichever first |
| Recovery boots (controller and motor) | 12 months from registration | No usage cap |
| Recovery boots (boots themselves) | 90 days from registration | Treated as a consumable |
Registered between day 8 and day 30 of delivery: parts-only cover. Not registered by day 30: ACL statutory guarantees still apply, manufacturer warranty does not.
What’s covered, what’s not
Under the manufacturer warranty, with normal commercial use.
Covered
- Motor and drive assembly
- Electronics and controller unit
- Roller bearings, drums, and roller skin
- Frame welds and structural fasteners
- Pneumatic pumps, hoses, and connectors
- Cables and connectors supplied with the machine
Not covered
- Damage discovered after self-uncrating without photos
- Cosmetic wear and tear from normal use
- Damage from customer modifications
- Damage from improper voltage, cleaning, or maintenance
- Force majeure (flood, fire, theft, vandalism)
- Damage during customer-arranged transport
- Operation beyond the 50,000 machine-minute cap
How a claim is handled
Every claim follows the same five steps, in order. Embod doesn’t skip steps and doesn’t dispatch on-site technicians.
Remote diagnostics
Submit the form. Written assessment back within 2 business days. Most issues are diagnosed from your photos and video.
Virtual live assistance
If the issue is operator-fixable, we book a 30-minute video call to walk you through it. Resolves the majority of cases.
Parts from Brisbane
If a part is needed, we ship it from our Brisbane warehouse with written installation instructions.
Return-to-base
If steps 1 to 3 don’t resolve it, we arrange return of the machine to Brisbane with a prepaid label.
Repair or replace
We inspect, repair, and return the machine. If repair isn’t viable, we issue a replacement.
Return shipping costs. Embod pays the return shipping cost if the issue is found to be covered under warranty. The customer pays the return shipping cost if the issue is found not to be covered. Either way, we tell you in writing before any work or invoicing happens.
No on-site service. Embod doesn’t dispatch technicians to customer premises anywhere in Australia. The remote-and-return model is faster, more consistent, and applies the same way to every customer regardless of location.
Your Australian Consumer Law rights
Embod’s goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
The Embod manufacturer warranty described above is in addition to, and does not exclude or limit, your rights under the Australian Consumer Law. Where the manufacturer warranty has ended or does not apply, your ACL rights continue.
To make an ACL claim, email studio@embod.com.au with the subject line “ACL assessment request” and a description of the issue.
Common questions
What counts as proof of purchase?
Your purchase invoice from Embod is the primary proof of purchase. The invoice number is what you enter at registration. If you’ve lost it, email studio@embod.com.au with your business name and approximate purchase date and we’ll re-send it.
What if I lost the warranty card that came in the crate?
You don’t need the physical card to register. The form at embod.com.au/register/ is the only thing that matters. The card is a convenience.
I’m outside Brisbane. Do you offer on-site service?
No. We don’t offer on-site service anywhere in Australia. We handle every claim remote-first: diagnostics, virtual live assistance, parts shipped from Brisbane. If those don’t resolve it, the machine returns to Brisbane for repair or replacement.
This isn’t a regional limitation. It’s the model. It applies the same way to a Brisbane clinic, a Melbourne wellness studio, and a Perth physiotherapist. It’s faster, more consistent, and avoids us promising something we can’t deliver evenly across the country.
How long does a claim take to resolve?
Targets: 14 business days from claim submission for parts-resolvable issues, 30 business days for return-to-base. Acknowledgement of receipt is within 1 business day; first written assessment within 2 business days.
These are targets, not contractual time bars. Australian Consumer Law expectations of reasonable repair time continue to apply.
What if I didn’t register within 7 days?
If you register between day 8 and day 30, you have parts-only cover for the same 12-month period. Return-to-base is still available; you pay the return shipping if the issue is found not to be covered.
If you don’t register by day 30, the Embod manufacturer warranty doesn’t apply. Your Australian Consumer Law guarantees continue to apply regardless.
I bought my machine before this warranty system existed. Am I covered?
Yes. We’ve emailed all existing customers a backfill registration link. If you register within 30 days of receiving that email, you’re treated as if you had registered at delivery, with photographs taken at the time of registration serving as the baseline.
If you didn’t get the backfill email, please contact studio@embod.com.au with your business name and approximate purchase date.
What’s the 50,000 machine-minute cap?
For body roll machines, the warranty runs for 12 months from registration OR 50,000 machine-minutes of use, whichever happens first. The minute counter is on the controller display, like a car’s odometer. We ask for a photograph of the counter at every claim.
The cap is there because a clinic running the machine six hours a day puts dramatically more wear on components than a wellness studio running an hour a day. The dual cap treats both fairly.
Can I talk to someone instead of using the form?
Phone calls are great for general questions. Device Sales Team, +61 468 094 742, Monday to Friday 9am to 5pm AEST.
A formal claim is only opened when you email us at studio@embod.com.au. That written request is what triggers the 2-business-day assessment SLA. Phone-only enquiries don’t open a claim because we’d lose the audit trail.
Contact
All claim communication is in writing through the claim form. Phone is for general questions only.
Device Sales Team
+61 468 094 742
Monday to Friday, 9am to 5pm AEST
Post
Embod
8/45 Wellington Rd
East Brisbane QLD 4169
ABN
30 654 624 923
Five minutes now saves a lot of back-and-forth later.
Register your warranty and get your unique warranty ID emailed to you straight away.
Register your warranty